Got Questions? We've Got You Covered.
Yes — we accept refund requests within 14 days of delivery for items that are unworn, unused, and in their original packaging. To start a return, contact our support team at info@chicurban.shop.
Once we receive your return, please allow 5–7 business days for your refund to be processed. You’ll receive an email confirmation when it’s completed.
UK standard delivery typically takes 2–4 working days, while express options are available for next-day delivery on orders placed before 1PM.
Yes, we ship to select international destinations. Delivery times and costs vary depending on the location — full details are available at checkout.
Once your order is dispatched, you’ll receive a tracking link via email. You can also log into your ChicUrban account to view order status.
We offer 14-day hassle-free returns on most items. Products must be in original condition, with tags attached. Please visit our Returns Portal to initiate the process.
Return shipping is free for UK customers on eligible items. International customers are responsible for return postage unless the item was faulty or incorrect.
We currently do not offer direct exchanges. If you’d like a different size or item, please return the original and place a new order.
We accept Visa, Mastercard, American Express, PayPal, Klarna, and Apple Pay. All transactions are secure and encrypted.
Absolutely. We use SSL encryption and a secure payment gateway to ensure your data is fully protected during checkout.
Yes! Enter valid discount codes or gift card numbers at checkout to apply them to your order. Only one discount code can be used per purchase.
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